Frequently asked questions
Shipping
What are your shipping rates?
Shipping rates are determined after entering your ship locations state, zip code and location type. Your location Type can be residential, commercial (business), PO Box, or Military. Once this is entered our systems determine the cost of shipping your order and it will be displayed on the website.
What methods of shipping do you offer?
USPS & UPS
- Ground
How long does shipping generally take?
.Delivery time highly depends on your shipping location, but in most large urban areas delivery can be as quick as 3 to 5 business days when shipping with USPS.
Do you ship on the weekends?
We DO NOT ship on weekends. Orders purchased after 3PM PST on Friday will be fulfilled and shipped on the following non-holiday business day.
Do you ship Internationally?
We ship internationally!
Has my order been shipped?
You can also view your order's status in your My Account section within .com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.
Will I get a tracking number for my package?
You can also view your order's tracking information in your My Account section within .com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes.
Orders and Shipments
My order shipped, but has not arrived, what do I do?
If more than 5 full business days have passed since you placed your order and your order was shipped via USPS, please visit our Contact Us page .
I did not receive my full order, what do I do?
In rare cases an order can be wrongly fulfilled or some items might be on hold. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page.
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached.
I received the wrong product, what do I do?
Please visit our Contact Us page or send an email to our Customer Service Department.
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
- The description of the product you wrongly received.
I received a damaged product, what do I do?
Please visit our Contact Us page or send an email to our Customer Service Department.
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
Shopping
How do I create an account?
To create an account with us just click on the "Log In" link on the right side of the website.
What are the benefits of creating an account?
- View previous orders, and their status
- Ability to store your information for easy reordering
How do I search for products?
Use the product search text box at the top of the website. If you are unable to find what you are looking for try additional searches with different keywords or remove non alphabetic characters.
What payments methods do you accept?
We accept these different payment methods:
- Credit Card
- PayPal
Is your ordering system secure?
In this day and age, it must be! Our website uses Secure Socket Layer (SSL) technology to ensure that all order information is securely transmitted. Pages that are secure will have a lock in the address bar of your browser and also display a Comodo Secured logo in the bottom right corner of the browser window. For added security we do not store your credit card number in our systems.
How do you pay by credit card or debit card?
Select the Credit Card payment method and complete the form.
What happens if my credit card declines?
The website will prompt you when this occurs. Read the website's declined messaging and ensure that all payment information is entered correctly. If after this point you feel that the all information is correct we recommend that you try another debit or credit card.
How do I pay by PayPal?
During your shopping cart checkout there is a payment option for PayPal. The website will prompt you to login if you already haven't and then you will be asked to login to PayPal to enter your required payment information. PayPal will then navigate you to our order review page where you will complete your order.
Do you store personal information?
Yes, information entered into the website is stored in our secure databases. This information is used to historically record order transaction information and contact you in the event that we have any order or payment questions.
Refunds and Exchanges Cancelations
Can I return or exchange a product that hasn't been opened?
Yes, you can, you will also be responsible for the shipping charges to ship your product to our warehouse.We donot accept returns without tags and without original plastic package.Please make sure to follow our policy.We do not accept returns on items that you purchase on sale.ALL SALES ARE FINAL!!!
PLEASE NOTE:Buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date!!!
To initiate the return process please visit our Contact Us page or send us an email at .
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
- Why you want to return the product
Can I return a product that I've already opened?
Yes, if Contact Us page or sending us an email at legend7sports@gmail.com.
We do not accept returns on items that you purchase on sale.ALL SALES ARE FINAL!!!
PLEASE NOTE:Buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date!!!
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
- Why you want to return the product
- We do not accept retrurns without tags and without original plastic package
Can i cancel my order?
Yes you can but there is 10% restocking fee!!!
How long do refunds take?
Refunds take anywhere from 3 to 5 business days after the product is returned and restocked in our warehouse. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.
General Questions
What is the best way to contact you?
Our contact us page.
What is the best email address or phone number to contact us?
contact@legend7sports.com
Call or text 24/7 2016992776
What hours are our customer service centers open?
24/7. Closed for most holidays.
How do I submit website or company feedback?
Please contact at via our contact us web page and leave any comments or concerns.
